Welcome aboard our second quarterly Product Newsletter! At SilverRail, we’re on a mission to Make Rail Travel Easy - both for you and your customers. This newsletter is your express ticket to everything we’ve delivered, what we're working on, and tips to unlock more value from our platform.
This time, we want to focus on some behind-the-scenes improvements we've done over the last three months to improve our servicing and product.
Anything sparked your interest? Missing anything? We'd love your ideas—reach out to your SilverRail contact or use our feedback form below.
We've launched a cleaner, more dynamic and intuitive website with you in mind. Explore new features tailored for Retailers and Rail Operators.
Why it matters: SilverOne is already benefitting you in many ways as we progress with the developments and will be a game changer for Rail Distribution. What's next: We'll keep you posted as we develop and celebrate milestones with you!
We've enabled an integrated AI Agent (Eddy AI) in our Documentation Portal. You can find it through the search (top right), chat plug in (bottom right) and it also provides automatic summaries at the top of each page.
Why it matters: Find answers faster and spend less time searching—Eddy AI’s got your back.
What's next: We're looking into more options to self-serve information in different tools. Stay tuned!
You can select in which language VIA Rail delivers their emails and boarding pass to your customer when booking or resending the ticket email. Available in English (default) and French. Support more travelers by offering the choice of English or French for all VIA Rail communications.
Why it matters: Both travelers and VIA Rail, as a public company, are requesting that the communication language can be selected when purchasing a ticket. It is now a requirement when retailing VIA to offer language selection.
In July we migrated our SilverDesk to the JIRA Cloud.
The good news? The migration was seamless for Customers and the UI is pretty much the same as it was before. No nasty changes! The better news? The Cloud version opens up various AI-powered and enhanced reporting capabilities. Keep an eye out for future improvements!
Why it matters: We know ticketing can be tedious, so our migration to JIRA Cloud focuses on seamless support and better automation for you.
This migration modernises our Operational Support capabilities, and will allow us to provide an enhanced customer experience and more automation.
We've made targeted improvements that enhance your customer experience:
Amtrak (US): Amtrak launched a new brand of High-Speed trains: NextGen Acela. Our API now highlights NextGen Acela trains, making it easy for you to promote the latest high-speed options in your UI. (Amtrak web)
Spain's fastest-growing high-speed carrier, iryo, will be available in Q4 with full feature parity to our Renfe integration. iryo already represents more than 20% market share on High-Speed Routes. Additionally, you will be able to search for and book iryo and Renfe trains within the same itinerary.
What this means: Increase conversion with expanded Spanish inventory with easy implementation using your existing setup and reduce leakage of users purchasing outside of your platform.
Interested? Reach out!
SILVERCORE
Exchanges for Amtrak
Exchange functionality for Amtrak bookings will enable better customer service and reduce revenue leakage.
What this means: Your customers can modify Amtrak bookings directly through your platform instead of directing to Amtrak web.
Timeline: We'll notify Amtrak partners directly when this launches.
Pro Tips
Submit a second e-mail (VIA)
Submit the agency e-mail together with the passenger's for VIA. SilverRail supports adding two e-mails at a time. We're working on adding the same functionality for Amtrak.
Benefits: • Both indicated e-mails receive the ticket and other communications such as train alerts and change or refund confirmations and receipts • Allows you to keep track of the booking • Enhanced visibility for duty of care
RDG (UK): Timetable Comparator Service becomes Requirement
Reminder: In June 2026, the Timetable Comparator Service will become a mandatory requirement for all retailers selling UK Rail.
It's designed to improve the traveler experience by notifying them of scheduled travel disruptions and enable them to manage their trip in advance.
What is expected from a retailer?
SilverRail runs a daily service comparing the revised operator schedules with active bookings for each retailer and provides a report for each retailer of affected active bookings. The retailer is expected to inform the traveller via the same channel as ticket delivery (usually e-mail).
Questions?
Reach out to us for more information and guidance!
Your Voice
We want to hear from you and make this Newsletter worth your time and spike your interest. Give us your feedback in below form!
